Experience

Learning experience designer, product manager, people instructor, and passionate learner.

Committed to learning excellence.


Dedicated, thoughtful, fair, precise, knowledgeable, detail-oriented are words that come to mind when I think of Annette. She has a passion for transferring knowledge to others. and her training skills are conducive in promoting a learning environment. She looks at different approachs in presenting material so the individual can grasp the concept. A great personality, work partner and asset to an organization Terri Parasida, Regional Business Director at Progenics Pharmaceuticals, Inc.


Annette is a passionate and well-rounded learning experience designer with tons of project management experience! Liquibase benefited greatly from her organization and training development experience, which ensured the Liquibase Fundamentals program’s success. She was an absolute joy to work with, and I would absolutely welcome the opportunity to have her on my team again! Cat McCormick, Lead Technical Writer and Project Manager at Liquibase

Instructing adult professionals has been one of the highlights of my career. I have learned much from those relationships and applied those lessons to improve client satisfaction and product development.

I enjoy the cross-functional collaboration process with members of the project team and subject matter experts to deliver content within tight project deadlines

I am skilled in translating client needs into purposeful content and strive to provide an exceptional user experience through process-driven instructional design.

I have experience in building learning and development programs for both non-profit organizations and innovative tech companies.


Liquibase

Instructional Designer
(August 2020 – Present)
Responsible for the design and development of coursework in Liquibase’s client learning road map including the intermediate, advanced, and expert pipelines. Direct project management of instructional design team and course content that incorporates modern design methodology to create interactive online learning solutions that drive client engagement and strengthens the relationship with the Liquibase Community of users.

Liquibase

Learning Experience Designer, Internship
(May 2020 – July 2020)
The design and implementation of online instruction for the Product Engineering division focused on the Liquibase Community product offering.

  • TalentLMS content development utilizing adult learning principles and user experience design.
  • Creation of text tutorials, learner activities, knowledge checks, certification testing, and animated instructional videos.
  • Technical writing for online documentation for newly launched re-branded website.

Merge Healthcare, an IBM Company

Director, Clinical Structured Reporting
(2015 – 2017)
Directed a team of 12 remote based reporting engineers and consultants responsible for designing clinical content data entry models for physician structured reporting including required documentation for cardiology departments. Worked directly with clients to build supportable workflow change models including clinical results presentation and data collection.

  • Improved physician satisfaction through vigorous outreach initiatives to drive software advances in structured reporting offerings.
  • Created new internal business processes and cross-functional teams resulting in improved efficient operations and organizational structure which strengthened accountability and consistency, resulting in improved employee and client satisfaction.
  • Implemented Salesforce to track, manage and resolve customer support and product customization requests beyond contracted service levels while maintaining costs within client billable hours.

Cardinal Health, Inc.

Technical Products Manager
(2000 – 2012)
Management of field-based engineers concentrated in the western United States for client software training and implementation of system packages focused on Nuclear Medicine departments in both hospital and clinic-based practices.

  • Successful product management, development, and deployment of a customer web-based application including employee and client training and creation of a mobile application with online tutorials and materials.
  • Increased internal team collaboration including operations, sales and I.T. support which produced faster resolution of complex client system issues.
  • Consistently achieved and exceeded organizational goals for value-added client services targeting product implementation through developed and enhanced work flow processes.
  • Improved client satisfaction through recurrent product surveys, continuous improvement for client service levels, and utilization of user-centric software development results.

Learning is a journey. Be curious.

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